Service & care
We always try our best and fine-tune our services and programs. On all our tours we maintain a high standard of service and attention to every detail. From the itinerary planning, careful preparation, thorough staff training, to a comfortable, safe, fun and enriching travel experience, we are winning client's satisfaction.
Our outstanding local tour guides and drivers, very friendly as always, are in charge of taking good care of you and your bike and also to make sure that everything runs well and flawless. Therefore, you can enjoy stress-free tours without any care on the transport and schedule. As they are the locals, the introduction to the local area, food, and so on will be the highlights of your cycling trip.
Most of our tours are fully supported, with a SAG mini-van bringing along with it the ample of drinks, seasonal fruits and healthy snacks. When you feel a bit weary, hop in the van for a cooling break. There are various levels of support on some of the tours, therefore please check with our ground staff before committing.
We, for all of our tours, use well-known brands for mountain bikes with lightweight alloy frames, 24 to 27 speed gearing, v-brakes or disc brakes and Shimano components. All mountain bikes are mostly TREK latest models imported from Thailand and they have front-fork suspension. Read more about our bikes here .
Upon meeting with our team, for any tour, we will offer you a CIM T-shirt as a gift. For the overnight tour, you will have a water-bottle.
Local seasonal fruits, healthy treats, water and electrolyte drinks are provided to keep your energy levels up while riding.
A wide variety of accommodations are planned deliberately and on purpose on our tours so that you experience a broad cultural touch. Facilities are always sufficient and on some nights, you will enjoy it very comfortable. We provide the overnight stay where the focus is on a comfy night after a hard cycling day in the saddle. Normally, we use the standard 3-star accommodation, however, we do mix it up, depending on location and what is available.